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Free standard shipping on orders over $99
Estimated to be delivered on 6-12 Days.
At Lumaryon Universal, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within the eligible return period as outlined on our website. Items must be returned in their original condition, unused, and in original packaging to qualify for a refund.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original method of payment within a reasonable timeframe. Shipping fees are non-refundable unless the return is due to a defective product or an error on our part.
Customers are responsible for return shipping costs unless otherwise stated. Please note that certain items may be non-returnable due to hygiene, safety, or clearance reasons, which will be clearly communicated at the time of purchase. We recommend contacting our support team before returning any item to ensure a smooth and efficient return process.
by James A. Ziegler (Author)
Been there, done that, and has the credentials. Jim Ziegler, CSP, HSG, OG is the Alpha Dawg.
In this breakthrough book Ziegler brings you four decades record-setting management presented in a format that will increase your car dealership's profitability and sales volume to the ultimate level. Ziegler is known innovative word tracks, things to say to salespersons and customers, closing sales, customer interviews, word tracks, and negotiation techniques. It's all here. In truth, the better sales managers are the coaches who send in the plays to the sales professionals who are on the front lines. It takes training, planning, and organization as well as discipline to build a high-performance unified team. This is where Jim Ziegler's real-world knowledge and experience is a necessity! Jim Ziegler, through the use of word tracks and real-world examples, will transform the reader into a high-performance, motivated Automotive Sales Manager. Learn ways to take control of the selling process, emphasizing the importance of this position as it relates to the automobile dealership. The car business is undergoing a dramatic paradigm shift. It will never be the way it was again. Throughout the pandemic, parts and material disruptions, and labor strikes; Suddenly management processes are important again. Dealers, chances are that your People are Under-Trained, or Not Trained at All. Most managers learned their job by watching someone who was fired. Truthfully, many experienced managers have forgotten how to sell cars, manage the team, and structure deals as the business once again becomes more competitive and inventory is more readily available. Customer-friendly, ethical, high-profitability, and high-volume, Jim says, "Being a manager is a title of respect and accountability. I've dedicated my career as a coach and a trainer teaching managers how to be managers, supervisors, and leaders." Jim Ziegler, 'The Alpha Dawg', is the best in the world with a documented history as a record-setting manager, sales professional and 'Super Performer'. This book is a valuable blueprint for success for any Sales Manager, GSM, Dealer, or Finance Manager in retail automotive.At Lumaryon Universal, we are committed to providing a smooth and reliable shipping experience for every customer. All orders are carefully processed within 1–3 business days, excluding weekends and and public holidays.
Once dispatched, orders are shipped using trusted carriers, with an estimated delivery timeframe of 6–12 business days, depending on your location and carrier conditions. Customers will receive a shipping confirmation email with tracking information as soon as their order is shipped, allowing them to monitor delivery progress.
While we strive to meet estimated delivery times, occasional delays may occur due to factors beyond our control, such as weather conditions or carrier disruptions. Our team remains available to assist with any shipping or delivery inquiries to ensure a secure and hassle-free shopping experience.
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