Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

 

To start a return, contact us at support@lumaryonuniversal.com. Please note that returns will need to be sent to the following address:

 

Lumaryon Universal LLC

Cape Coral, FL 33909

United States

 

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. Email us at support@lumaryonuniversal.com with a photo of the damage within 7 days of delivery.

 

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

REFUNDS

We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 3-5 business days. Please remember it can also take some time for your bank or credit card company to process and post the refund.

 

If more than 7 business days have passed since we approved your return and you have not received your refund, please contact us at support@lumaryonuniversal.com.

 

Lumaryon Universal LLC | Cape Coral, FL 33909 | support@lumaryonuniversal.com | www.lumaryonuniversal.com