Stand Out Hospitality: How to Have a Business You Love - That Loves You Back - Paperback

by Cassie Davison (Author)

Hospitality is among the most rewarding industries in the world - but independent business owners have to work harder than most to thrive in this competitive sector.

Stand Out Hospitality offers a grounded, proven framework to help you lead with purpose, reconnect with your team and customers, and build a business that inspires lasting staff and customer loyalty.

This book will help you to:

• Set high standards that reflect your values and improve performance without burnout
• Stand out by owning your difference and rising above the crowd
• Define your identity and build a business that works for you - not just because of you
• Build deep emotional connections among your teams and customers
• Use your personal story to lead, market, and grow with confidence

Author Biography

Cassie Davison is a hospitality leader, business coach, and the founder of Kith & Kin, a movement for independent hospitality professionals and their wider community. As a multi-award-winning operator with over thirty years' experience in the industry, she's built, led, and rebuilt venues from the ground up. Her mission is to help independent operators build stand-out businesses that feel as good to run as they do to visit.