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At Lumaryon Universal, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within the eligible return period as outlined on our website. Items must be returned in their original condition, unused, and in original packaging to qualify for a refund.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original method of payment within a reasonable timeframe. Shipping fees are non-refundable unless the return is due to a defective product or an error on our part.
Customers are responsible for return shipping costs unless otherwise stated. Please note that certain items may be non-returnable due to hygiene, safety, or clearance reasons, which will be clearly communicated at the time of purchase. We recommend contacting our support team before returning any item to ensure a smooth and efficient return process.
by Carlo C. Diclemente (Author), Mary Marden Velasquez (Author)
Reoccurrence or relapse happens with almost all types of behavior change--and too often is stigmatized. This compelling work from leading experts provides a fresh perspective on the function of failure in a person's journey through the stages of change. Whether in addiction treatment or other health care contexts, setbacks can help clinicians and clients identify what went wrong and adapt their approaches. The book examines the critical tasks of each of the pre-action and action stages of change and highlights key processes needed to move through them. It provides a vital multidimensional blueprint for using failure to make subsequent change efforts more effective.
Carlo C. DiClemente, PhD, ABPP, is Emeritus Professor of Psychology at the University of Maryland, Baltimore County. He is codeveloper of the transtheoretical model of behavior change, used by researchers and clinicians internationally. Dr. DiClemente's contributions have been recognized with awards from the Robert Wood Johnson Foundation, the American Society of Addiction Medicine, the Association for Behavioral and Cognitive Therapies, and the American Psychological Association. Most recently, he was invited to deliver the Jack Mendelson Honorary Lecture at the National Institute on Alcohol Abuse and Alcoholism and received a Lifetime Achievement Award from the National Register of Health Services Psychologists. Dr. DiClemente has authored or coauthored over 250 articles, book chapters, and books on motivation and behavior change.
Mary Marden Velasquez, PhD, is Centennial Professor in Leadership for Community, Professional, and Corporate Excellence and Director of the Health Behavior Research and Training Institute at The University of Texas at Austin (UT Austin) School of Social Work. She also holds appointments in the Department of Population Health and the Department of Psychiatry and Behavioral Sciences at UT Austin's Dell Medical School. A Distinguished Fellow of the American Academy of Social Work and Social Welfare, Dr. Velasquez is a recipient of the Betty Ford Award from the Association for Multidisciplinary Education and Research in Substance use and Addiction and the Charles C. Shepard Science Award from the Centers for Disease Control and Prevention, and a founding member of the Motivational Interviewing Network of Trainers.At Lumaryon Universal, we are committed to providing a smooth and reliable shipping experience for every customer. All orders are carefully processed within 1–3 business days, excluding weekends and and public holidays.
Once dispatched, orders are shipped using trusted carriers, with an estimated delivery timeframe of 6–12 business days, depending on your location and carrier conditions. Customers will receive a shipping confirmation email with tracking information as soon as their order is shipped, allowing them to monitor delivery progress.
While we strive to meet estimated delivery times, occasional delays may occur due to factors beyond our control, such as weather conditions or carrier disruptions. Our team remains available to assist with any shipping or delivery inquiries to ensure a secure and hassle-free shopping experience.
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