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At Lumaryon Universal, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within the eligible return period as outlined on our website. Items must be returned in their original condition, unused, and in original packaging to qualify for a refund.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original method of payment within a reasonable timeframe. Shipping fees are non-refundable unless the return is due to a defective product or an error on our part.
Customers are responsible for return shipping costs unless otherwise stated. Please note that certain items may be non-returnable due to hygiene, safety, or clearance reasons, which will be clearly communicated at the time of purchase. We recommend contacting our support team before returning any item to ensure a smooth and efficient return process.
by Suzy Levy (Author)
From the US to Europe and beyond, diversity and inclusion efforts are increasingly being caught in the crossfire of a culture war. As the backlash against 'DEI' grows, fairness and dignity are being reframed as divisive - rather than just smart business. So how did we get here, and what can we do about it?
Very few of us are skilled in inclusion, hoping it will be enough to be 'nice'. However, this optimistic attitude can turn would-be allies into passive bystanders. This book is for anyone who wants to support equality: inside are tools and practical guidance to help navigate complexity, challenge complacency and take meaningful action.
Suzy Levy is a specialist in inclusion and diversity who is widely recognised for her pragmatic and thoughtful approach to often emotive and messy situations. She works with senior leaders across public, private, education and third sectors to solve some of the most complex social issues of our time. In addition to her client work, Suzy is Chair of the Women's Sport Trust, Chair of Wimbledon Beach Volleyball Club, and was a non-executive director in the UK government for 7 years.
In 2025, Suzy was recognised in the King's New Years Honours List, receiving an MBE for services to inclusion and diversity in sport.
Mind the Inclusion Gap, her first book, is the result of decades of learning about inclusion and showcases her personal mission to create a more equitable and fairer society by helping others gain the confidence and knowledge they need to take impactful action.
At Lumaryon Universal, we are committed to providing a smooth and reliable shipping experience for every customer. All orders are carefully processed within 1–3 business days, excluding weekends and and public holidays.
Once dispatched, orders are shipped using trusted carriers, with an estimated delivery timeframe of 6–12 business days, depending on your location and carrier conditions. Customers will receive a shipping confirmation email with tracking information as soon as their order is shipped, allowing them to monitor delivery progress.
While we strive to meet estimated delivery times, occasional delays may occur due to factors beyond our control, such as weather conditions or carrier disruptions. Our team remains available to assist with any shipping or delivery inquiries to ensure a secure and hassle-free shopping experience.
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