From Courage to Courtesy: Soft Skills and Etiquette Tips for the Fire Service - Paperback

by Marla Harr (Author)

Will culture shock send your career up in flames? It doesn't have to. You've put in your time, spent endless hours studying, and passed the promotional exam. Congratulations - you've made it to the officer ranks of the Fire Service! Making an effective transition from being a firehouse buddy to being a boss will take more than a firm knowledge of the job. You need people skills, manners, and the ability to rapidly adapt to a culture you've never experienced. Developing good etiquette is an important investment in your future. It allows you to feel at ease in any situation and gives you the confidence and polish of a true leader. From Courage to Courtesy explains exactly what you need to know to become the collaborative, gracious, and poised team leader that the Fire Service values. It contains easy to implement etiquette advice for today's modern world. -How to effectively use the 5 C's of interpersonal skills: Communication, Connection, Collaboration, Critical thinking, and Creativity. -The skills that govern proper professional behavior in any situation (introductions, meetings, dinners, public speaking) and will make you stand out as a "class act." -How to work in a multi-generational environment -Email, text, and smartphones - working in the technology age

Author Biography

Marla Harr is the owner and chief con-sultant for Business Etiquette International, a company whose goal is to help others master the soft skills and techniques of business etiquette and protocol intelligence so they can achieve a competitive edge through the art of diplomacy. Certified and trained through the Protocol School of Washington(R) and backed by more than three decades of corporate management and educational development experience, she brings to her work a mixture of both entrepreneurial spirit and corporate professionalism. After working in the corporate arena for many years, Marla started her own meeting and event company, experiencing first-hand the challenges of career transition and learning a new industry's culture and language. It was her mastery of these challenges and her love for helping others to excel professionally that led her to opening Business Etiquette International in 2007. Her work with the fire service includes presenting at the International Association of Fire Fighters conferences in 2011, 2013, and 2016 speaking at the adjunct program ALTS, and for the State of Ohio in 2014. Her workshops deal with transitioning from the firehouse to a leadership role and working with outside groups such as city councils, mayors, and fundraisers. Marla is an adjunct faculty member at Arizona State University and California State Univer¬sity. She is also an active candidate member of National Speakers Association - Arizona chapter. To see how you or your firehouse might benefit from Marla's services you may contact her at: marla@actwelldowell.com Visit her website at www.actwelldowell.com