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Free standard shipping on orders over $99
Estimated to be delivered on 6-12 Days.
At Lumaryon Universal, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within the eligible return period as outlined on our website. Items must be returned in their original condition, unused, and in original packaging to qualify for a refund.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original method of payment within a reasonable timeframe. Shipping fees are non-refundable unless the return is due to a defective product or an error on our part.
Customers are responsible for return shipping costs unless otherwise stated. Please note that certain items may be non-returnable due to hygiene, safety, or clearance reasons, which will be clearly communicated at the time of purchase. We recommend contacting our support team before returning any item to ensure a smooth and efficient return process.
by Marc Helmold (Author)
Deal Making: The Secrets of Successful Negotiations is a practical guide for business students and professionals alike, structured around the author's insightful 6-phase model of successful negotiations. As a former managing director at leading automobile and railway manufacturers, the extreme pressure of difficult and lengthy negotiations with hundreds of millions of euros at stake was everyday life for Professor Marc Helmold. He has turned his extensive industry experience into a structured and logical 6-phase negotiation framework that will help readers at all points in the value chain achieve breakthroughs and success in every negotiation.Alongside clear and informative explanations of the fundamental concepts and theories underlying business negotiations, the book offers detailed guidance on the techniques, principles, and strategies that every accomplished negotiator should have in their toolbelt. Emphasising the importance of thorough preparation, the will to succeed, effective communication skills and a proactive approach to conflict resolution, it highlights the key elements that drive success in this arena. The book is an invaluable resource for negotiators in any context, providing indispensable insider knowledge on the techniques employed by top professionals, all presented in a concise and accessible style focused on real-world applicability.
At Lumaryon Universal, we are committed to providing a smooth and reliable shipping experience for every customer. All orders are carefully processed within 1–3 business days, excluding weekends and and public holidays.
Once dispatched, orders are shipped using trusted carriers, with an estimated delivery timeframe of 6–12 business days, depending on your location and carrier conditions. Customers will receive a shipping confirmation email with tracking information as soon as their order is shipped, allowing them to monitor delivery progress.
While we strive to meet estimated delivery times, occasional delays may occur due to factors beyond our control, such as weather conditions or carrier disruptions. Our team remains available to assist with any shipping or delivery inquiries to ensure a secure and hassle-free shopping experience.
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