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At Lumaryon Universal, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within the eligible return period as outlined on our website. Items must be returned in their original condition, unused, and in original packaging to qualify for a refund.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original method of payment within a reasonable timeframe. Shipping fees are non-refundable unless the return is due to a defective product or an error on our part.
Customers are responsible for return shipping costs unless otherwise stated. Please note that certain items may be non-returnable due to hygiene, safety, or clearance reasons, which will be clearly communicated at the time of purchase. We recommend contacting our support team before returning any item to ensure a smooth and efficient return process.
by Kelly Budd (Author), Traci Postings (Author), Heather Price (Author)
This highly practical book, published in partnership with CPCAB, is a comprehensive training guide for learners on diploma practitioner courses at Level 4 and above. Based around CPCAB's seven core processes of practitioner development, it introduces core curriculum topics including knowledge, skills and practice issues. It provides learners with essential support through study tips and answers to their most commonly asked questions.
Kelly is an experienced person-centred counsellor, supervisor and tutor. She has worked at CPCAB, the UK's only awarding organisation specialising in counselling and psychotherapy, since 2017. In her role as Chief Professional Standards Officer, she oversees the valuable work of the qualification service to maintain the standards and relevance of CPCAB qualifications. Prior to this she spent many years working in substance misuse agency settings and also private practice work. She is passionate about high quality counselling education and championing the importance of human connection in training. She is an advocate for inclusive vocational training pathways towards becoming a counsellor and enabling students to flourish and gain self-understanding through their training. She has a particular interest in supporting practitioners taking their first steps into the field of counselling and found her years teaching diploma programmes hugely inspirational.
Traci Postings is an experienced counsellor and supervisor and has taught extensively in adult education. She has been a training consultant in the homelessness and addiction sectors, and compiled a training manual highlighting the value of counselling skills in health and social care settings.
More recently, Traci has been involved in qualification and competence development, being committed to promoting and achieving high standards in the counselling professions.Heather is a very experienced counselling tutor, having delivered CBCAB qualifications at Levels 2, 3 and 4 in a College of Further Education. Later, her role at CPCAB Head Office included managing Levels 4 - 6, and supporting centres to produce their own tailor made qualifications. She continues to internally verify coursework from the latter, and externally verifies other centres who run regulated counselling qualifications. Her area of interest is in loss and bereavement and she worked for 25 years as a counsellor, supervisor and trainer with Cruse Bereavement Care. Heather continues to moderate supervision portfolios for Cruse, and runs her own small private practice for counselling, supervision and consultancy.
At Lumaryon Universal, we are committed to providing a smooth and reliable shipping experience for every customer. All orders are carefully processed within 1–3 business days, excluding weekends and and public holidays.
Once dispatched, orders are shipped using trusted carriers, with an estimated delivery timeframe of 6–12 business days, depending on your location and carrier conditions. Customers will receive a shipping confirmation email with tracking information as soon as their order is shipped, allowing them to monitor delivery progress.
While we strive to meet estimated delivery times, occasional delays may occur due to factors beyond our control, such as weather conditions or carrier disruptions. Our team remains available to assist with any shipping or delivery inquiries to ensure a secure and hassle-free shopping experience.
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