{"product_id":"the-x-in-cx-how-to-deliver-customer-experience-that-sticks-paperback","title":"The X in CX: How to Deliver Customer Experience That Sticks - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eSunny Bindra\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eBring the X factor to customer experience\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eWhatever you sell, customers are the driving force behind every business success-without happy customers, there's no business. So it's essential that brands have interactions that are memorable for all the right reasons.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eIn \u003cem\u003eThe X in CX\u003c\/em\u003e, \"CEO whisperer\" Sunny Bindra unpacks how to create positive experiences that last throughout the whole customer journey. You will learn the four practices used by the best in the business: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eBoss It\u003c\/strong\u003e, starting CX from the top of your organization\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHumanize It\u003c\/strong\u003e, keeping empathy central to your mindset\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDigitize It\u003c\/strong\u003e, using tech to your advantage\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eJazz It\u003c\/strong\u003e, staying creative at every turn\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eWith \u003cem\u003eThe X in CX\u003c\/em\u003e, you'll understand where great CX comes from-and how to deliver it yourself, every time.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 190\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.44 x 8 x 5 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e May 13, 2025\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":45371072938063,"sku":"9789914374469","price":23.15,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0677\/3083\/3487\/files\/GkgGqYPkoY9789914374469.webp?v=1780131290","url":"https:\/\/lumaryon.com\/products\/the-x-in-cx-how-to-deliver-customer-experience-that-sticks-paperback","provider":"Lumaryon Universal","version":"1.0","type":"link"}