{"product_id":"the-only-thing-that-matters-bringing-the-power-of-the-customer-into-the-center-of-your-business-paperback","title":"The Only Thing That Matters: Bringing the Power of the Customer Into the Center of Your Business - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eKarl Albrecht\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eTotal Commitment to the Customer: \u003cbr\u003eThe Only Way to Succeed in the Supercompetitive 1990sIn \u003cem\u003eThe Only Thing That Matters\u003c\/em\u003e Karl Albrecht challenges American business to a commitment that will transform it to its very core. Albrecht's plan goes beyond lip service and simple cosmetic approaches to show the way to a radical bottom-up, top-down, total company commitment to the customer. His blueprint for success encompasses and explains the five critical challenges facing every business: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eFinding the \"Invisible Truth\" about your customer\u003c\/li\u003e\n\u003cli\u003eCreating new, long-term rules for the Game\u003c\/li\u003e\n\u003cli\u003eWinning the hearts, minds, and hands of your people\u003c\/li\u003e\n\u003cli\u003eMaking all systems, policies, and procedures customer-friendly\u003c\/li\u003e\n\u003cli\u003eKeeping score and leading the way\u003c\/li\u003e\n\u003c\/ul\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 256\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.81 x 8.18 x 5.49 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e May 26, 1993\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":45501130604623,"sku":"9780887306396","price":23.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0677\/3083\/3487\/files\/Ghl_2fWry39780887306396.webp?v=1780707246","url":"https:\/\/lumaryon.com\/products\/the-only-thing-that-matters-bringing-the-power-of-the-customer-into-the-center-of-your-business-paperback","provider":"Lumaryon Universal","version":"1.0","type":"link"}